Our company handcrafts all products within 8 weeks if you custom order.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take up to 8 weeks to be created for you.
Any product on this page is ready for shipment immediately unless it is custom ordered by you and will go through a process of being made, dried, fired glazed and fired again. Please note that with Raku products there is the possibility that because of thermal shock during the firing process the piece can break. In this case I we would notify you so you know your order might take longer. This happens rarely but it can happen.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* if you receive a horse hair, pet or feather pot you can wax them if you choose.
Your product(s) can be damaged if:
* put in the microwave
* dropped or banged against something
* put in the dishwasher (this applies to certain glazes only – most products are dishwasher safe)
Repair work – Kintsugi
Please contact us for an estimate for your particular piece.
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
Our company ships through the following carriers
* USPS, FEDEX, USP
International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through USPS, UPS, FEDEX.
POTTERY FROM THE SOUL is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 8 weeks to be handmade if you custom order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email@example.com]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Pottery From The Soul, 110 Camino Los Abuelos, Santa Fe, NM 87508.
To return your product, you should mail your product to:
Pottery From The Soul, 110 Camino Los Abuelos, Santa Fe, NM 87508
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.